Legal guarantee of conformity
Draft dated 29 September 2026, to be validated by a lawyer before publication.
In brief
- If you are a consumer, every product you buy from us is covered for 24 months from delivery by the legal guarantee of conformity.
- The guarantee is free and provided by law: you don't need to register anything.
- We are responsible, as the seller. We don't send you back to the manufacturer.
- To open a case, use the support portal.
EU harmonised notice on the legal guarantee
[TO BE COMPLETED: insert here the text and logo of the official harmonised notice in Italian (Implementing Regulation (EU) 2025/1960, colour version with QR code for e-commerce sites), downloaded from the MIMIT website, without modifying it. The summary below does not replace it.]
What it says, in brief
- You are entitled to a legal guarantee of conformity of at least 2 years, provided by European Union law, if the goods are defective or do not match what was advertised.
- The seller is liable for lack of conformity that exists at the time of delivery and becomes apparent within 2 years.
- You are entitled to have the goods repaired or replaced free of charge. If this is not possible, you can obtain a price reduction or termination of the contract with a refund.
- National rules may give you additional protection. In Italy the legal guarantee lasts 24 months from delivery.
What it covers
The guarantee covers lack of conformity: the product does not work as it should, does not match the description, lacks promised qualities or accessories, or does not have the normal performance for goods of the same type. For products with digital elements (such as drones and remote controllers) it also includes the updates needed to keep them in conformity.
What it does not cover
- damage from impacts, drops, flight accidents, water or sand;
- use not in accordance with the manufacturer's instructions;
- tampering or repairs carried out by unauthorised third parties;
- normal wear and tear of consumable parts, such as propellers, where there is no defect;
- the natural reduction in battery capacity with use, if it falls within normal values.
Your rights, step by step
- Repair or replacement, at your choice, free of charge and within a reasonable time. We may offer you the other remedy only if the one you chose is impossible or disproportionately costly.
- Price reduction or termination of the contract, if repair or replacement is not possible, is not carried out within a reasonable time, the defect reappears, or it is so serious as to justify it immediately. Termination is not permitted for minor defects.
Key deadlines
| What | Deadline |
|---|---|
| Warranty duration | 24 months from delivery |
| Reporting the defect | Within 2 months of discovering it |
| Presumption in your favour | Defects that appear within 12 months of delivery are presumed to have already existed |
| Legal action | Expires 26 months after delivery |
Keep your order confirmation or invoice: it is proof of the purchase date.
How to claim the warranty
- Go to the AerialClick support portal and open a new case.
- Provide the order number or attach the invoice and the serial number, and describe the problem. If you can, add photos, videos or flight logs.
- We will tell you how to ship the product to us or how to bring it to our premises in Brindisi. If the defect is covered by the legal warranty, shipping costs are at our expense.
- Our workshop carries out the diagnosis. You can follow the status of your case on the portal.
- If it is a lack of conformity, we repair or replace it free of charge. If the fault is not covered (for example, an impact), we send you a quote and proceed only with your approval.
Prefer to talk about it first? Write to info@aerialclick.com or call 340 842 8981.
Legal warranty, manufacturer's warranty and DJI Care
| Legal guarantee | Manufacturer's warranty | DJI Care Refresh and similar plans | |
|---|---|---|---|
| Provided by | The seller (us), by law | The manufacturer (for example DJI), voluntarily | The manufacturer, for a fee |
| Duration | 24 months from delivery | Set by the manufacturer, varies by product and component | According to the plan purchased |
| What it covers | Lack of conformity defects | As stated in the manufacturer's terms | Also accidental damage (impacts, drops, water), within the limits and costs set by DJI |
| Cost | Free | Free | Paid |
The three types of coverage are cumulative. The manufacturer's warranty and DJI Care plans do not reduce or replace the legal warranty. For the terms of DJI Care Refresh, the official DJI website prevails. If you have a DJI Care plan, we can help you open the claim: please mention it when you open the case.
[TO BE COMPLETED: if AerialClick is a DJI authorised service centre, state it here with the exact designation; otherwise leave as is]
If you bought with a VAT number
Professional purchases are not covered by the Italian Consumer Code warranty but by the Civil Code (arts. 1490 et seq.): defects must be reported within 8 days of discovery and the claim expires one year after delivery. The manufacturer's warranty remains valid.
Durability label
If the manufacturer offers a commercial durability guarantee of more than 2 years at no additional cost, we indicate it on the product page with the harmonised EU label.