Returns and refunds
Changed your mind? You have 14 days.
If you are a consumer, you can return what you bought online within 14 days of delivery, without giving a reason.
Withdraw from the contract here
How to make a return
- Notify us of the withdrawal from the /recesso page with your name, order number and email. You will immediately receive an email receipt with date and time.
- Wait for our instructions: we will write to you with the address and shipping instructions.
- Prepare the parcel: the product complete with accessories, manuals and original packaging if you still have it. Pack it well: it must arrive intact.
- Ship within 14 days of notifying the withdrawal, using a trackable service. Keep the shipping receipt.
You can also bring the product back to our premises in Brindisi, at Via Porta Lecce 128, during opening hours: [DA COMPLETARE: orari di apertura].
How much it costs
- Withdrawal is free of charge. The return shipping is at your expense.
- We also refund the standard shipping you paid at purchase.
When you receive the refund
- Within 14 days of receiving your withdrawal notice.
- We may wait until we receive the product, or proof that you have shipped it, before refunding.
- The refund is made to the same payment method you used. For card payments, the crediting time then depends on your bank.
- If you paid in instalments with financing, withdrawal also terminates the linked financing agreement: we help you handle it with the finance company.
Condition of the product
You can open the package and inspect the product, as you would in a shop. However, if it has been used beyond what is necessary (for example flights made), is damaged or has missing parts, we may deduct from the refund an amount equal to the loss in value.
What cannot be returned
- customised or made-to-measure products;
- sealed software opened after delivery;
- software licences and activation codes already supplied, if you asked to receive them immediately, accepting the loss of the right of withdrawal;
- services already fully performed with your consent.
Purchases made with a VAT number for your own business have no right of withdrawal by law: write to us and we will assess together.
Defective or wrong product?
This is not a return: it is our problem. If the product is defective, open a case on the support portal (read the Warranty page). If you received the wrong item or one damaged in transit, write to us with photos of the parcel and the product: we will replace it at our expense.
The full rules are in the terms of sale.